Refund policy
6. Returns and Refunds Policy
6.1. Eligibility for Returns
a. Time Frame: You may return most new, unopened items within 7 days of delivery for a subjected refund depending on the outcome of the investigation.
b. Condition: Items must be returned in their original condition and packaging, including all accessories and documentation. Products that are opened, used, or damaged are not eligible for a refund.
c. Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
- Sale items (marked as final sale)
- Perishable goods
- Custom or personalized items
6.2. Return Process
a. Initiate a Return: To initiate a return, please contact our customer service team at shop@arcadiabeauty.ph or +02 8713 8273 with your order number and the reason for the return.
b. Packaging: Securely pack the item(s) you are returning in the original packaging. Include a copy of the original receipt or proof of purchase.
c. Shipping: You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.
6.3. Refunds
a. Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
6.4. Exchanges
We only replace items if they are defective or damaged.
6.5. Late or Missing Refunds
a. Check Your Account: If you haven’t received a refund yet, first check your bank account or credit card statement.
b. Contact Your Bank: Next, contact your bank or credit card company. There is often some processing time before a refund is posted.
c. Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at shop@arcadiabeauty.ph.
6.6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at shop@arcadiabeauty.ph or call us at (+02 8713 8273) with details of the product and the defect. We will provide instructions on how to return the item.